Experienced Project Manager and Information Technology Manager with a passion for innovation and training, committed to making technology accessible to everyone, regardless of age. Specialized work experience in project management, operation management, website management, client management, marketing and branding development.
Supervisor of the Agent Services team consisting of multiple full time and part time staff across 6 offices responsible for information technology, operations, training, customer service, and new agent onboarding for over 300 agents. Reevaluated vendor contracts, resulting in annual savings of over $40,000 for the company. Taught training classes as well as private group classes and one-on-one classes to teach lead generation, CRM systems, business practices, software utilization, and productivity coaching. Designed security and access control systems for all facilities. Setup standard operating procedures and job descriptions for all positions. Oversaw all marketing material for social media, mass media, video, and podcasting.
Developed recruitment and retention strategies through campaigns that target prospective students. New strategies included establishing a student ambassador program to assist with recruiting, developing communications from the academic colleges, faculty members, career services, student activities and other campus entities to create a communications network from current to prospective students, as well as implemented data-driven marketing studies to evaluate and refine communications. Responsible for department administration and budgeting of over $300,000 with vendors and contracts. Supervisor for the Call Center and Mail Office with up to 20 employees. Responsible for hiring and training all employees. This resulted in call campaigns of 60,000 calls per year, mail operations of 800,000 mail pieces per year, data processing and an automated communications system that issues over 2 million emails per year.
(361) 510 9955
Alliance Power Group
(361) 844 8113
Keller Williams Coastal Bend
(361) 502 3100
Mad Planet Advertising