Bailey Killian

Technology Innovator

About Me

Experienced Scrum Master and Information Technology Manager with a passion for innovation and training, committed to making technology accessible to everyone, regardless of age. Specialized work experience in project management, operation management, website management, client management, marketing and branding development.

Experience

Project Manager

Killian Consulting

2014 - Present

Works with clients by contract and full-time employment to build major components of operations and technology. Provides a broad spectrum of business functions, such as Scrum Master, project management, digital marketing, brand design, website management, VOIP systems, various CRM systems, and productivity coaching.

Collaborate with team members to develop timelines, sprints and tasks to complete for upcoming projects.
Digital Marketing Manager for contracted projects; Google Ads, media buying, A/B testing, and PPC,
Information Technology Manager for businesses to outsource; Google My Business, Analytics, Search Console.
Consultant for startup business formation, operational technology and training in various industries.
Map current business systems and processes to make recommendations for areas of improvement.
Directed IT services, provided counsel to executives and collaborated with senior management on strategic planning.

Director of Agent Services

Keller Williams Coastal Bend

2017 - 2022

Supervisor of the Agent Services team consisting of multiple full time and part time staff across 6 offices responsible for information technology, operations, training, customer service, and new agent onboarding for over 300 agents. Reevaluated vendor contracts, resulting in annual savings of over $40,000 for the company. Taught training classes as well as private group classes and one-on-one classes to teach lead generation, CRM systems, business practices, software utilization, and productivity coaching. Designed security and access control systems for all facilities. Setup standard operating procedures and job descriptions for all positions. Oversaw all marketing material for social media, mass media, video, and podcasting.

Hiring manager and trained staff by coaching daily, leading performance reviews and offering constructive feedback.
Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Managed Service Provider as the in-house support staff.
Prioritized framework to evaluate technology and regulate communication with business stakeholders.
Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.

Coordinator of Communications

Texas A&M University - Kingsville

2013 - 2017

Developed recruitment and retention strategies through campaigns that target prospective students. New strategies included establishing a student ambassador program to assist with recruiting, developing communications from the academic colleges, faculty members, career services, student activities and other campus entities to create a communications network from current to prospective students, as well as implemented data-driven marketing studies to evaluate and refine communications. Responsible for department administration and budgeting of over $300,000 with vendors and contracts. Supervisor for the Call Center and Mail Office with up to 20 employees. Responsible for hiring and training all employees. This resulted in call campaigns of 60,000 calls per year, mail operations of 800,000 mail pieces per year, data processing and an automated communications system that issues over 2 million emails per year.
• Managed department with 20+ employees to turn 50,000 prospective students across the state into 1,200 freshmen class over an 18-month process.
• Created all email and direct mail campaigns.
• Developed process controls and metrics for daily management of call center.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.