Bailey Killian

Technology Innovator

About Me

I am project manager with an emphasis in innovation and training. I believe that technology is for everyone, regardless of age; technology is not inherently hard, just unfamiliar. I enjoy working with marketing and branding development, recruitment, and client management.

Experience

2014 - Present

Works with clients by, contract and full-time employment, to focus on the major components of strategy, operations, and implementations through a broad spectrum of business functions, such as digital marketing design for branding and social media, website development and management, VOIP systems, various CRM systems, and productivity coaching.
 
  • Digital Marketing Manager for contracted projects; Google Ads, media buying, A/B testing, and PPC.
  • Information Technology Manager for businesses to outsource; Google Analytics, Google Search Console, and data management.
  • Initiated success of client’s organization by improving performance, hiring practices and management systems.
  • Performed as consultant for startup business in areas of logistics, technology and training to various service professionals.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Directed IT services, counseled executives and collaborated with senior management on strategic planning.

2017 - 2022

Formerly titled the Director of Agent Services: Supervisor of the Agent Services team consisting of multiple full time and part time staff across 6 offices responsible for information technology, operations, training, customer service, and new agent onboarding for over 300 agents. Reevaluated contracts for vendors to save the company over $40,000 annually. Taught training classes as well as private group classes and one-on-one classes to teach lead generation, CRM systems, business practices, software utilization, and productivity coaching. Designed security and access control systems for all facilities. Setup standard operating procedures and job descriptions for all positions. Oversaw all marketing material for social media, mass media, video, and podcasting.
 
  • Hiring manager and trained staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Managed Service Provider as the in-house support staff.
  • Prioritized framework to evaluate technology and regulate communication with business stakeholders.
  • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.

2013 - 2017

Texas A&M University - Kingsville

Developed recruitment and retention strategies through campaigns that target prospective students. New strategies included establishing a student ambassador program to assist with recruiting, developing communications from the academic colleges, faculty members, career services, student activities and other campus entities to create a communications network from current to prospective students, as well as implemented data-driven marketing studies to evaluate and refine communications. Responsible for department administration and budgeting of over $300,000 with vendors and contracts. Supervisor for the Call Center and Mail Office with up to 20 employees. Responsible for hiring and training all employees. This resulted in call campaigns of 60,000 calls per year, mail operations of 800,000 mail pieces per year, data processing and an automated communications system that issues over 2 million emails per year.
 
  • Managed department with 20+ employees to turn 50,000 prospective students across the state into 1,200 freshmen class over an 18-month process.
  • Created all email and direct mail campaigns.
  • Developed process controls and metrics for daily management of call center.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.

GameStop 

Part-time 

Jan 2011 - Jun 2012 

A GameStop game advisor provides exceptional and efficient customer services to patrons throughout the store. Customers look to GameStop game advisors for information on the electronic gaming industry, including popular titles and consoles. A game advisor needs to possess a passion for video games from every genre. Other abilities required of a potential game advisor include the ability to work in a fast-paced environment, patience with every type of customer, and operating a point of sale system.

Texas A&M University - Kingsville 

Part-time 

Sep 2009 - May 2012

Tutor students at all academic levels and varying majors.

Reader's Digest Association 

Part-time 

Jul 2007 - Dec 2010

Organized scheduling and inventory for the District Manager, as well as followed up with school point of contacts for recognition events.

Office Deport 

Part-time

Jan 2009 - Sep 2009

Computer Sales and Technical Support Operations

Altex Computers & Electronics 

Part-time 

Aug 2008 - Dec 2008

Computer sales associate and planogram management.

Texas A&M University - Kingsville 

Part-time 

Nov 2007 - May 2008

Student recruitment calling for the Enrollment Management Communications Center.

The Corpus Christi Army Deport

Full-time 

Aug 2002 - Dec 2006

Began with employed coursework study in Aircraft Mechanics for two years before being assigned to a hangar and working an additional two years as a Sheet Metal Mechanic.

Contact

Education

2015

Master of Science in English

Texas A&M University - Kingsville

2010

Bachelor of Arts in English

Minor in Business Administration

Texas A&M University - Kingsville

Certification

Google Analytics Certification

Google Ads - Search Certification

Google Ads - Measurement Certification

Google Ads - Display Certification

Google My Business

Completed by Bailey Killian on December 9, 2022

3CX Basic Certified Engineer v18

Google Ads - Display Certification

Skills

Information Technology
Web Design & Management
Project Management
Human Resources & Recruiting
Digital Marketing Management
Team Building & Training

Sharon Hurt

(361) 510 9955
sharon.hurt@alliancepowergroup.com

Jonna Jensen


klrw716@kw.com

Christine Radcliff

(361) 593 3916
christine.radcliff@tamuk.edu

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